Terms and Conditions

1. Check in/Check Out Times and front desk hours

The front desk is open daily 24 hours. Check-in starts at 3:00 pm.  If you will be arriving after 1 AM, please contact the hotel to make arrangements for late check in. You can contact us through our phone number (210-527-1111).Check-out time is 11:00 a.m.  

2. Early Check in / Late Check-Out

 Early Check-in/Late check-out is not guaranteed. It depends on availability. Please check with front desk the day of your arrival or your departure. Refusal to leave the accomodations at the agreed time without management aproval will incur in a penalty of 1 night + taxes. 

3. Breakfast

We provide a Hot breakfast at $10 per adults, free for children (with adult purchase). Breakfast is at the front desk every day from 7:30am to 10am. 

4. Wi-Fi

It is free. We offer a 2G and a 5G wifi network.  

5. Age Policy

Guests must be 21 years of age to rent a room. Individuals 17 years old and younger are considered children at the O´Brien Riverwalk Hotel.

6. Room Occupancy and Extra Adult Policy

Maximum occupancy is 2 persons in a room with a king bed and 4 persons in a room with two queens. Extra adult available @ $15.00 plus tax per night.  Only guests allowed inside the rooms are guests registered at the front desk ONLY. All other people, vendors or deliveries should be met at the lobby. 

7. No Smoking Policy

This is a non-smoking hotel including common areas and balconies.  A penalty of $200 applies if this policy is violated. 

8. Taxes

Rates quoted are per day and exclude taxes. (Where required by law, rates and total package cost may include taxes) If you are exempt from any of these taxes, please contact the hotel directly and present all required documentation at time of check-in. 

9. Room Guarantee and Cancellation

Reservations are guaranteed by CREDIT CARD. The hotel will authorize the first night of your stay regardless of the number of nights in order to guarantee your stay. If you cancel within the cancellation policy for your reservation before 3 pm, the guarantee will be refunded. For prepaid no cancel reservation, no refund will be given in case of cancellation. Your room will be held until 7:00 AM the morning following your scheduled arrival date. If you do not arrive and do not cancel your reservation by the cancellation deadline, your guarantee will be taken as a penalty for NO SHOW. In case of refunds holds may not be released for 72 hours from date of check-out or longer at the discretion of your card issuer.  If you have any questions, please do not hesitate to call our hotel staff at (210) 527-1111

10. Debit Card Payment Policy

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account. The charges that will be immediately deducted from your account will be the charge for your full stay plus an additional $50 per night for any incidentals. Upon checkout, any unused funds will be credited back to your account. Based upon your bank, it may take 72 hours or longer to process this transaction to your account.

11. Cash Paying Guests

A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will need to pay for their stay in full plus a $100 per day incidental deposit at the time of check-in.

12. Paying for Another Guest's Room

If you would like to pay for another guest´s room, please contact the hotel before the date of check-in to receive instructions to fill out a credit card authorization. Otherwise your guest´s card will be authorized until a credit card authorization is given to the front desk.

13. Rest Policy. No parties. Non-Registered Guests

The O´Brien Hotel ensures the comfort and enjoyment of all our guests. Only registered guests are permitted to enter guest rooms, elevators and common areas. All guests must be registered at check-in. If a disturbance is created, as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund. If any damage is caused by cooking in the room, placing decorations, or damaging walls or furniture the estimated cost of repairs will be charged or a minimum of $ 200 penalty.  Balcony Rooms: For the convenience of all guests, we recommend not to speak in loud voice or play music in the balconies after 10 PM.

14. Ice Machine and delivery.

They are available on the first and third floor. Please ask front desk about vendors. For the security of the guests, we don't allow vendors or delivery person go to the rooms. Guests must come the lobby to meet the delivery person.

14. Pet Policy

The O´Brien Hotel does not accommodate pets nor Emotional support animals. Only service dogs are allowed as granted by the Americans with Disabilities Act. The guest will be required to accept financial responsibility for any damage caused by the animal as stated by law. The dog must registered at check in, always be with the owner and cannot be left alone at any time. A violation will be charged with a cleaning fee of $200 per stay if any of these rules are broken. In the event the dog begins to bark or is the cause of guest complaints, the offending guest will be asked to leave the hotel without any refund. Emotional support dogs are not accepted and they are not covered by the American with Disabilities Act for short term lodging.

15. Parking

There is limited reserved parking available first come first serve at the hotel. A specific parking space will be assigned to each guest at check in. The parking fee is $20 per day. A parking tag will be given to each guest to place it on the dashboard. During their stay to secure the same space. The tag must be returned at check out or a penalty of $ 20 will apply. Parking is not guaranteed. Around the hotel there are 3 huge public parking lots with more than 600 spaces to choose from. Rates vary depending on the day of the week and the hours.  On weekends, in the surrounding blocks next to our hotel, in certain streets, parking is free. Check the signs.  We recommend large trucks and large SUVs to park in the public parking lot since it will be easier to maneuver these types of vehicles there. All hotels in the downtown area next to the Riverwalk charge for parking. We have one of the lowest rates in the area. For guests that prefer covered parking with security guard on duty, there are several alternatives a couple of blocks from us. Please check with front desk.

16. Luggage Storage

Luggage storage is available through the front desk. Hotel is not responsible for loss or damage of items left in storage.  

17. Guest Satisfaction Policy

After checking in, please check your room and your assigned parking space. You have 15 minutes. If for any reason you are not satisfied, please let front desk agent know immediately and we will try to find a solution. If no solution is available, you can cancel your reservation at no cost to you. Otherwise your reservation becomes nonrefundable.

18. Customer Service

Please ask front desk for any help you may in regards your stay at the hotel or any other information about San Antonio while you are here. We also recommend you visit the webpage www.VisitSanAntonio.com  for events, major tourist attractions, restaurants and transportation. If for any reason the front desk is not able to address any concern or request you may have about your room or accommodations, please send us immediately an email to corporateoffice@obrienhotel.com. We will do our best to respond to you as soon as possible. Also, if you want to share any compliment about our staff or any suggestion, we will be very glad to hear from you.                                            

19. Safety

For security reasons the hotel main doors are open from 7 AM to  1AM from Sunday to Thrusday and from 7am to 4am Fridays and Saturdays. If guest needs to leave after that time, guest can use the emergency exit door. 

For the protection of our guests The O´Brien Hotel Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises or to request to leave or to refuse to check in to persons who may present a threat to other guests.

As there is no 100% way to be protected from the covid-19 virus by checking into the hotel the guest release, waive and forever discharge any and all liability, claims, and demands of whatever kind or nature against the O'Brien Hotel. Including in each case, without limitation, directors, officers, employees and agents, including but not limited to damages or losses caused by negligence, fault or condut of any kind on the part of the relased parties, including death, bodily injury, illness, economic loss, or out of pocket expenses, or loss or damage to property, which the guest may or which may hereinafter accrue on the guest behalf that may arise from staying at the O'Brien hotel during the covid-19 pandemic.  

20. Right to Refuse Service

The O’Brien hotel is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. The O’Brien Hotel has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Texas and the owners for the operation and management of the hotel. The O’Brien Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property, guests or employees; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The O'Brien hotel for the operation and management of our hotel.